Delete your Fairloco account
Couriers and restaurant partners can ask us at any time to delete their Fairloco account, or only some of their data. You do not need to sign in to read this page.
How to ask
Email hola@fairloco.com from the email address of your Fairloco account and tell us that you want your account deleted. In Fairloco Courier you find the same instructions in Profile, Delete account.
We answer within one month. If we cannot tell that the request comes from you, we ask you to confirm it from the email address of your account. We never ask for ID documents.
Customers can delete their customer account themselves on their account page.
Delete some of your data and keep your account
You can delete some data yourself. In Fairloco Courier, you sign out your other devices in Profile, Signed-in devices. A restaurant removes a Fairloco Kitchen device on its Devices page in the partner portal. You remove passkeys in the partner portal under Sign-in and security.
A removed device is signed out and stops getting notifications at once. Its details and push notification address are deleted 90 days after removal.
For other data, email hola@fairloco.com from the email address of your Fairloco account and tell us what you want deleted. We answer within one month and delete it without closing your account.
We keep only what your account needs to work while you are a partner, such as your sign-in details, contact details and payout account, and the records in the table below that the law requires us to keep.
What we delete
- Your sign-in details: email address, name, password hash or Google account ID, passkeys and sign-in sessions.
- Your devices and push notification addresses in Fairloco Courier and Fairloco Kitchen.
- Your contact details, such as your phone number and home address, except where the law requires us to keep them.
- An unfinished application, with its IBAN and bank name check result.
- Courier location is never stored, so there is nothing to delete. It is kept in memory only while you are online or delivering.
What we keep and for how long
| Data | Kept for |
|---|---|
| Orders, receipts, ledger and payouts | 6 years for receipts and other vouchers, 10 years for bookkeeping |
| DAC7 records and the personal identity code | 6 years from the end of the reporting year |
| Accepted terms | While the contract lasts and 3 years after |
| Security audit log | 7 years for money and DAC7, 2 years for the rest |
| Support conversations | 24 months after closing, then anonymised |
The law requires us to keep some records after your account is deleted. We keep them only for that purpose and anonymise everything else.
More information
Deleted data can remain in database backups for up to 35 days. The privacy notice explains all our processing and your other rights.